Thank you so much for taking care of my gift basket needs over the years. Once again, you’ve bailed me out; at the last minute, as usual. It’s nice to know I can make a simple phone call, and my job is done from that point on. Keep up the excellent work! Sincerely, Tom Sherman
Tom Sherman - President
ABSOLUTE HOME INSPECTION, Inc

I have a friend, Kim, who owns a gift basket company. (Gift Solutions By Kim.com)
Not only are her products great, but she’s got customer service down to a science.
I have ordered many times from her, and it never ceases to amaze me just how customer friendly her service is.

As a for instance, the last time I ordered something for my wife off her online website, I got an immediate response detailing my order after I actually put it through. Maybe 15 minutes later, I received a follow up thank you message from her website. The next day, I received another email later in the day, telling me that my package had been delivered. A few days later, in the mail, I got a copy of the written cash register receipt, along with a letter thanking me for the purchase, and of course a flyer highlighting specials she would be offering for upcoming holidays. A week after my order, I received another email, this time personal, asking me how my wife had enjoyed the gift basket I had purchased for her.

Man, talk about feeling special. Why wouldn’t I think of her first the next time I wanted to get a special purchase for my wife? I could sit here and think that the last email I received was because she was a friend of mine, but knowing her, I bet she sends emails like that to all of her customers, because she never goes halfway on anything.

It doesn’t seem all that often that you read about very good customer service stories. I’m glad to have the opportunity to pass one along. I also hope that I can step in her shoes when it comes to offering good customer service to my clients.

This entry was posted on Saturday, April 29th, 2006 at 10:02 pm and is filed under Customer Service.
Mitch Mitchell
Leadership Management Business Consultant

 

Whenever I want to thank one of my dealers for their business, I think of Gift Solutions by Kim first. I have gotten tremendous response from my customers when they receive their baskets.

Because of Kim's creative selection, I am able to personalize their gift easily, and make it really meaningful.

It is also convenient to stop in to her store and pick up a basket at the last minute, and know that I can always find what I need.

I strongly encourage any dealer to use Gift Solutions by Kim to make their employee, family and customer gift giving a simple and satisfying experience.

Thanks for everything Kim!
Bruce Reeves
Regional Advertising Consultant


I want to take this opportunity to let you know how pleased we are with the gift baskets that you put together for us to give to our clients for the Holidays. All of our clients were delighted when we dropped off your baskets and they immediately raved how beautiful they looked and to find out later on they told me how much they enjoyed all the treats inside.

Thank you for helping us bring smile's to our clients' faces.
Best Regards, Jamie Lynn Waller, Syracuse.com


I ordered a gift basket for my 18 year old nephew in Atlanta GA he was laid up with a football injury. Kim suggested the “Movie Basket”. It was a great choice, when he called to thank me I could tell he had a smile on his face. Thanks Kim, it was a big hit.
Ralph Dicesare, Liberty Mutual


I want to thank you for your lovely baskets that you have provided for our employees and clients.
As you are aware, one of our employees had their first baby and we sent a baby basket to them, they were so very happy. It was very easy to look on your website and see what was in the basket. The delivery time was extraordinary. If I call in the morning you have it delivered the same day. We also called you when their was a death of one of our clients. You were right there with the perfect suggestion as always. It is a very delicate situation when someone passes on and you treated it with the utmost care and professionalism. We are very happy with your services and we will be using you again in the future. You make it effortless to pick a gift that in the long run means so much to the person receiving it. You do a wonderful job and thank you.
Donna Dodge,  Peters & Associates, CPA's, P.C.


I would like to thank you for the beautiful Valentine's Basket for my girlfriend. It was delivered to her at work. It was the only thing like it. I t was the talk of the office that day. People were very shocked that I could do something like this. Thank you for making me look good. Thanks very much, I'm in the good seat for a while now.
David Povlock, Owner, Excel Physical Therapy


Thank you very much for participating in this year's Staff Appreciation Luncheon held on May 7, 2004. Because of your generosity, we were able to show our appreciation to over 100 dedicated employees here at Main Street School. We believe their work with out children is too valuable not to be recognized. During the luncheon we raffled off your gift baskets, along with gift certificates and other merchandise. We are well aware of the support we receive each year from people like you. You have HELPED to make this annual event a huge success!
With Sincere Thanks, Chris Walsh, PTO Vice President

 

Thank you so much for helping out and donating your time with the gift bags this year. Our visitors LOVED THEM!
The Boxing Hall of Fame, Scott and Grace Rapasadi